Your Play, Your Control

Gambling at Stacked Casino should stay entertainment, never a way to earn money or escape stress. We built our responsible gaming tools so you decide the pace, the budget and the time you spend, and so help is one conversation away if things ever feel heavier than they should.

How We Protect Our Players

We monitor play patterns across our platform, watching for sudden spikes in deposit frequency, session length or loss chasing. When our systems flag a pattern that looks like distress, a trained member of our team reviews the account and reaches out privately with tools and support options. No judgement, no lecturing, just a practical offer of help.

Reality checks are switched on for every account by default. While you play, a clock reminder appears at the interval you choose, showing your session time and net result for that session. Since we launched in 2023, keeping play transparent has been part of how we run Stacked Casino, and it stays that way.

Our support team trains in responsible gambling awareness and completes refresher training every year. They handle limit requests, self-exclusion and confidential wellbeing conversations 24/7 through live chat and email, and no request for a limit or a break is ever questioned or argued with.

Signs Worth Pausing On

Gambling harm rarely announces itself loudly. It builds quietly through small shifts in habits and mood. If any of the signs below feel familiar, in yourself or someone close to you, treat that recognition as useful information rather than a reason for shame.

We list these because naming a pattern is the first step to changing it, and because every one of them has a matching tool on our platform.

• Chasing losses with larger or more frequent bets to win money back
• Hiding play, deposits or account statements from family and friends
• Borrowing money, selling possessions or using bill money to gamble
• Gambling for longer than planned, or being unable to log off
• Irritability, restlessness or low mood when not gambling
• Gambling to escape stress, grief, loneliness or anxiety rather than for fun
• Losing track of time, sleep or meals during sessions
• Repeated failed attempts to cut down or stop on your own

Limits You Set Yourself

Every tool in your account

Each tool below is in your account under Profile, then Responsible Gaming, and every change takes effect immediately. Lowering any limit applies instantly; raising one has a 24-hour cooling period so you have time to reconsider with a clear head.

• Deposit limits cap how much you can deposit per day, week or month, set in AUD from your Responsible Gaming menu.
• Loss limits cap total losses over a chosen period and stop play automatically once the cap is reached.
• Wagering limits restrict the total amount you can bet in a day or week regardless of outcome.
• Session reminders pop up every 15, 30 or 60 minutes with your session time and net result, adjustable in account settings.
• Session timeouts log you out automatically after a set period and require a fresh login to continue.
• Cooling-off periods suspend play from 24 hours up to 30 days while keeping your account and balance intact.
• Self-exclusion closes access for six months or permanently, activated through support or your account settings.

Self Exclusion and Cooling Off

Durations we support

You can request a break from play at five levels: 24 hours, 7 days, 30 days, 6 months or permanent exclusion. A 24-hour or 7-day break works as a cooling-off, while the 30-day option and above count as self-exclusion in the strict sense.

During any break, your account closes to play and deposits, and we remove you from all marketing, including email, SMS and bonus offers. Open bets already placed settle normally and winnings credit to your balance. You can withdraw your remaining balance to a verified withdrawal method at any time during the break, by contacting [email protected].

Cooling-off periods of 30 days or less reactivate automatically on the expiry date. For 6-month and permanent exclusions, reactivation requires a written request plus a review conversation with our responsible gambling team, and we apply a minimum 7-day waiting period after your request before access returns. Permanent exclusion can only be reversed in exceptional circumstances, and we always encourage players to seek independent support before requesting reversal.

Keeping Underage Players Out

You must be 18 or older to hold an account with us, and we verify age against identification documents before your first deposit is processed, not just at withdrawal. Our KYC process checks ID, proof of address and payment method ownership, and accounts that fail verification close immediately with any deposits refunded to their original source.

Gambling is an adult activity, and the legal age exists for good reason. If you share a device or computer with people under 18, we ask you to never leave your session logged in and never save your password where children can find it.

Parental control software adds a second barrier. Net Nanny, Gamban and Betfilter each block gambling sites and apps across devices, and Gamban and Betfilter include casino-specific blocking lists. Australian families can also apply free filters through most internet providers, and our support team can advise on how to add stacked-au.com to a block list if you need it.

Free Help Across Australia

Our tools manage play, but they are not counselling, and talking to someone outside the game is often the step that matters most. Every service below is free, confidential and available to any Australian resident, and none of them requires a diagnosis or a crisis to reach out.

If gambling no longer feels like a choice, treat that as the signal to pick up the phone today rather than after the next session.

• Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, 24/7 phone counselling plus live chat and self-help tools
• Lifeline Australia: 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is affecting your mental health
• National Debt Helpline: 1800 007 007, ndh.org.au, free financial counselling for gambling-related debt
• Relationships Australia: 1300 364 277, relationships.org.au, counselling for families affected by gambling harm

Talk to Stacked Casino Directly

Our responsible gambling specialists answer in live chat around the clock, and any team member can route you to one within minutes. For anything sensitive, email [email protected]; that inbox is monitored 24/7 and handled only by trained staff.

When you contact us about a limit, a break or a concern, we never ask you to justify yourself. We confirm your identity, apply what you asked for, and tell you exactly what happens next with your balance, bonuses and marketing preferences. Requests made in writing leave a record you can refer back to at any time, and we keep full notes on file so you never have to explain your situation twice.

Frequently asked questions

How do I set a deposit limit on my Stacked Casino account?

Open Profile, then Responsible Gaming, and choose a daily, weekly or monthly cap in AUD. Lower limits apply instantly, and raising a limit takes 24 hours to take effect.

Will I lose my balance if I self-exclude?

No. Open bets settle normally, and you can withdraw your remaining balance at any time during the exclusion by contacting [email protected] using a verified withdrawal method.

Can I cancel a self-exclusion early?

Cooling-off periods of 30 days or less end automatically on the expiry date. Six-month and permanent exclusions require a written request, a review conversation and a minimum 7-day wait before access can return.

Where can I get free confidential support in Australia?

Gambling Help Online runs a 24/7 line on 1800 858 858 with live chat at gamblinghelponline.org.au. Lifeline (13 11 14) offers 24/7 crisis support, and the National Debt Helpline (1800 007 007) helps with gambling-related debt.

How do you stop under-18s from playing?

We verify age against ID before your first deposit is processed, and accounts failing verification close immediately with deposits refunded. We also recommend parental control software such as Gamban or Betfilter on shared devices.