Our Terms and Conditions
These Terms and Conditions govern your use of the Stacked Casino platform operated by Stacked Gaming N.V. under licence 8048/JAZ2023-064 from the Curaçao Gaming Control Board. Please read them before you register or play for real money.
What Accepting These Terms Means
By creating an account, logging in, depositing funds or placing a single wager on our platform, you confirm that you have read, understood and accepted these Terms and Conditions in full. The agreement takes effect from the moment you complete registration and remains in force for as long as your account stays open.
If you do not agree with any part of these terms, you must not register or play. We may reject any registration at our discretion, and continuing to use the platform after we publish an update means you accept the revised version.
- You accept that gambling involves financial risk and that losses are possible.
- You accept that these terms, together with our Privacy Policy and Bonus Policy, form the entire agreement between you and us.
- You confirm that you access the platform of your own free will and for entertainment purposes.
Who Can Register and Play
Eligibility rules
You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to open an account with us. We are entitled to request proof of age at any time and to suspend an account until valid identification is provided.
Residents of the United States, the United Kingdom, the Netherlands, Spain, Belgium, Italy, Portugal and Sweden may not register or play. Players must access the platform from a jurisdiction where online gambling is lawful. One account per person, per household and per IP address is the maximum we permit. Identity verification is required before your first withdrawal; we review documents such as ID, proof of address and payment method confirmation within 48 hours of submission.
Underage or duplicate accounts are void, and any winnings on them will be forfeited and returned to us.
- Provide accurate, current and complete information at registration.
- Keep your login details confidential; activity under your credentials is your responsibility.
- Notify us immediately if you suspect unauthorised access to your account.
- Update your details promptly if they change.
Deposits and Withdrawals
Payment rules
You may deposit using PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin or Ethereum. The minimum deposit is 30 AUD, and we charge no fees on deposits or withdrawals. Withdrawals are available via Visa, Mastercard, MiFinity, Jeton, Skrill, Bank Transfer, Bitcoin and Ethereum, with a minimum of 30 AUD and a maximum of 8,000 AUD per day or 32,000 AUD per month. E-wallet payouts are processed within 24 hours, crypto within about an hour, cards within 1 to 3 days and bank transfers within 3 to 5 days.
All withdrawals pass through our verification gate: we must complete KYC verification, including confirmation of your payment method, before funds are released. Funds must originate from a source you lawfully control, and we may require documentation to confirm this.
A dormant account with no login or transaction activity for 12 consecutive months may be charged an administration fee of 5 AUD per month, deducted until the balance reaches zero or activity resumes. We will notify you before any such fee applies.
- Deposits must be wagered at least once before withdrawal.
- Payout method may need to match the original deposit source where technically possible.
- Large or unusual withdrawals may take longer while our compliance team completes additional checks.
Bonus and Promotion Rules
How our bonuses work
Bonus funds, free spins and promotional offers carry wagering requirements, maximum bet limits and expiry dates that are stated in each promotion's terms. Unless a specific offer says otherwise, bonus funds must be wagered 35 times before any winnings become withdrawable. Wagers placed with a bonus active above the maximum permitted bet may void the bonus and any associated winnings.
Certain games are excluded from bonus wagering or contribute at a reduced rate; the list of forbidden or restricted titles appears in each promotion's terms. Expired bonuses and unused free spins are removed automatically once the validity window closes, and promotional abuse voids all bonus winnings.
Misuse of promotions, including repeated claim patterns that fall outside ordinary play, allows us to cancel bonuses, reverse winnings and, where warranted, close the account. We may refuse a bonus to any player at our discretion.
- Only one bonus may be active per account at a time unless we state otherwise.
- Bonus funds are not cash and cannot be withdrawn before wagering is complete.
- Bonus expiration windows and maximum win caps are binding once an offer is claimed.
- Bets on zero-contribution games do not count towards wagering.
Prohibited Conduct on Our Platform
Breach policy
We reserve the right to withhold withdrawals, void winnings and terminate accounts where prohibited conduct occurs. Fraud, chargebacks and reversed transactions on deposits that have been wagered will result in account closure and confiscation of balances.
Multi-accounting, collusion with other players, exploitation of software errors and the use of automated tools, bots or scripts to place wagers are strictly forbidden. Masking your location through a VPN, proxy or similar technology to access the platform from a restricted jurisdiction breaches these terms and forfeits your right to any winnings.
Where we suspect criminal activity, we may report the matter to the relevant authorities and share necessary information with payment providers and regulators.
- Fraudulent payment activity or identity misrepresentation.
- Operating more than one account or sharing accounts with others.
- Bonus abuse, low-risk wagering patterns and organised promotional exploitation.
- Interference with the platform's software, servers or random number generators.
Limits, Self-Exclusion and Our Duty
Your protections
You may set deposit limits, loss limits and wagering limits on your account at any time through your profile or by contacting support, which is available by 24/7 live chat or at [email protected]. Session reminders help you track the time you spend playing, and all limit changes take effect immediately when tightening or after a defined cooling-off period when loosening.
You may self-exclude from our platform for a fixed period or permanently, or request a shorter cooling-off period. Once a self-exclusion is in place we will close your account, remove you from marketing communications and refuse any attempt to re-register during the exclusion window.
We take our duty of care seriously: where we notice signs of gambling harm, such as sustained losses or erratic play, we may contact you with responsible gambling information, apply protective measures to your account and signpost independent support. Free confidential help is available in Australia through Gambling Help Online on 1800 858 858.
Closing Your Account and Raising Complaints
Complaint procedure
You may close your account at any time by contacting support; we will process the closure and return any withdrawable balance to a verified payment method of yours. We may also close or suspend an account where these terms are breached, where required by law, or where we reasonably suspect harmful play.
Complaints should be raised first with our support team, who will acknowledge your query and aim to resolve routine matters promptly. If the matter is unresolved to your satisfaction, you may escalate it to our complaints department for review by a senior manager. Our final response will set out the reasons for the decision.
These terms are governed by the laws applicable to our licence from the Curaçao Gaming Control Board, and disputes fall under the jurisdiction associated with that licence unless mandatory local law provides otherwise. Nothing in these terms removes rights that consumer protection law guarantees to you.
How We Update These Terms
Notification and effect
We may amend these Terms and Conditions at any time to reflect changes in law, our licence conditions, platform features or responsible gambling requirements. The current version is always published on this page with the effective date shown, and material changes will be announced by site notice, email or a message within your account.
Unless a change must apply immediately for legal or security reasons, updates take effect after a notification period, which will be stated in the announcement. If you continue to use the platform after the effective date, the revised terms apply to you; if you disagree, you may close your account before that date, and any withdrawable balance will be returned to you.
It is your responsibility to review this page periodically. We recommend bookmarking it and re-reading it whenever you receive a notice of change from us.
Frequently asked questions
At what point am I bound by these terms?
From the moment you complete registration, and again each time we publish an update that you accept by continuing to play.
Can I hold more than one Stacked Casino account?
No. We allow one account per person, household and IP address. Duplicate accounts will be closed and associated winnings voided.
Why is my withdrawal pending?
Most commonly because KYC verification is incomplete. We review ID, proof of address and payment method documentation within 48 hours of submission.
What happens if I breach the bonus rules?
Bonus funds and winnings tied to the breach may be voided, and repeated abuse can lead to account closure and balance confiscation.
How do I self-exclude from the platform?
Contact our 24/7 support team by live chat or email and request a fixed-term or permanent self-exclusion; we will close your account and remove you from marketing straight away.